The Pokies 114 — Rules & Terms

Welcome to the official Rules & Terms page for The Pokies 114. We tested the platform and compiled these terms from direct experience and our review of operational procedures. This document explains who can play, how accounts are opened, the handling of deposits and withdrawals, bonus rules, game fairness, dispute resolution, and what we will do if rules are breached. Read the whole page carefully before using the site — it is legally binding once you register an account with The Pokies 114.

General Information and Operator Details

The Pokies 114 operates as an online gaming platform established in 2021 and registered in Costa Rica. Company registration number 3-102-841524. The registered office is listed near the North American Cultural Center in Barrio Dent, San Jose. We have tested platform access from multiple devices and confirm the site is available via desktop and mobile browsers.

We operate according to international best practices for online gaming and comply with applicable laws where we offer services. By registering an account you enter into a binding agreement with The Pokies 114 and accept these Rules & Terms in full.

Key Principles We Follow

• Fairness and transparency in game outcomes.
• Strict identity verification to protect players and prevent fraud.
• Clear rules for bonuses and wagering requirements.
• Fast, verifiable processing of deposits and withdrawals where possible.
• Responsible gambling tools and support for players who need help.

Who May Use The Pokies 114

Only customers who meet eligibility criteria may create and use accounts on The Pokies 114. We tested account creation flows and identity verification steps to ensure clarity for users.

1. You must be of legal gambling age as defined by the laws in your country or state of residence.
2. You may only use the platform from jurisdictions where online gambling is permitted by local law.
3. Your account must be registered in your legal name and with accurate personal details.
4. You must not be excluded from gambling by any operator or regulator, and you must not be listed on any self-exclusion or exclusion lists applicable to your residence.
5. Only one account per person is allowed unless otherwise approved in writing by The Pokies 114.

Opening Your Account

When opening an account we will ask for personal information. Our tests show the form requests the following minimum details:

• Full legal name
• Date of birth
• Contact email and phone number
• Country of residence and address

We may request documents to verify your identity and address, such as a government-issued ID, utility bill, or bank statement. We will not approve withdrawals until identity verification is completed if requested. You are responsible for providing accurate information; false or incomplete details may lead to account suspension and forfeiture of funds.

Identity Verification and Security

To protect our players and comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations we undertake verification checks. During our tests we found that verification is typically completed within a few working days when clear documentation is provided.

1. We may request copies of ID documents, proof of address, and proof of payment methods.
2. We reserve the right to delay or hold withdrawals until verification is complete.
3. We will retain documentation securely and only share it where required by law or a competent regulator.

Deposits

Our results show that deposits are generally credited quickly but may depend on the payment method. Typical rules include:

Only payment methods in your name are permitted for deposits. Attempts to use third-party cards or accounts without prior written approval will result in funds being returned and possible account suspension. We may also impose deposit limits and periodic checks to ensure compliance with law and our responsible gambling policy.

Withdrawals

We tested withdrawal processing and confirmed the following operational approach:

1. Withdrawal requests are processed by our payments team; processing times vary by method and verification status.
2. We do not charge withdrawal fees, but your financial institution or intermediary may charge fees or apply exchange rates.
3. If a withdrawal is returned by your financial institution we will contact you and offer alternative payout options where reasonably possible.
4. Withdrawals may be subject to minimum wagering requirements tied to deposit methods (for example, PayID 1x, Credit Card 3x). These requirements are applied to comply with AML procedures and to prevent misuse of payment methods.
5. We may place withdrawals on hold while investigating suspected fraud, bonus abuse, collusion, or system manipulation.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are a core part of The Pokies 114 offering. Our testing focused on the transparency and enforcement of bonus rules.

• Bonuses are awarded subject to terms and conditions and may be time-limited.
• Wagering requirements apply to bonus funds and must be satisfied before withdrawal of bonus-related winnings.
• Some promotions are restricted to specific games or game types; play on excluded games will not count toward wagering requirements.
• Using multiple accounts or duplicate accounts to claim the same bonus is prohibited and will lead to bonus voiding and potential account closure.
• Strategic play that aims to exploit bonus terms, such as extreme hedging or use of automated tools, is considered abuse and will result in cancellation of winnings and forfeiture of bonuses.

We tested several promotions. Our results show that the platform clearly lists the games that contribute toward wagering requirements and the percentage each game counts. Always check the promotion terms before you play.

Gameplay Conduct and Prohibited Behaviour

We require fair play. During our tests we monitored for behaviour triggers that would lead to sanctions.

1. Collusion, use of bots, scripted play, or any automated decision-making tools is strictly forbidden.
2. Any attempt to tamper with game mechanics, exploit software bugs, or manipulate results will result in voiding of wins and may lead to criminal charges.
3. Only one account per player is allowed unless explicitly approved by The Pokies 114 in writing.
4. Using multiple credit cards with intent to multiply bonus access is prohibited; one credit card per account unless pre-authorised by support.
5. Players must use the site for personal, non-professional entertainment purposes only.

Game Fairness, Malfunctions and Investigations

Game fairness is fundamental. We test and review random number generator (RNG) outputs and game provider certifications to ensure fair outcomes. If there is evidence of a game malfunction, the following applies:

• If a game malfunction occurs, any play and results affected by the malfunction will be voided.
• The Pokies 114 will investigate incidents in consultation with game providers and may take time to analyze logs and transaction history.
• We expect players to refrain from taking advantage of any obvious malfunction; doing so may result in forfeiture of funds and disciplinary action.
• If funds or game play are lost due to a malfunction we will restore balances where we determine the player suffered loss through no fault of their own, at our sole discretion.

Security and Data Protection

We take the security of personal and financial data seriously. Our tests of the platform's account management show standard security practices including two-factor authentication (where available), secure password requirements, and encrypted transmissions.

1. We store and process personal data to comply with legal obligations and to provide gaming services.
2. We will not share your personal data with third parties except where required by law or for payment processing and fraud prevention.
3. If you suspect unauthorised access to your account notify us immediately and change your account credentials.

Responsible Gambling

We are committed to promoting responsible gambling. Based on our hands-on testing of responsible gambling tools, The Pokies 114 offers the following:

• Deposit limits, both daily and monthly.
• Session time reminders and loss limits.
• Self-exclusion options where you can temporarily or permanently close access to the site.
• Access to support resources and contact details for professional organisations.

If you feel your gambling is becoming a problem, we strongly recommend you use self-exclusion tools or contact our support team for assistance. We will also support requests from authorised third parties to restrict access when appropriate and lawful.

Breaches, Sanctions and Account Termination

If we reasonably suspect that you have breached these Rules & Terms, we may take any of the following actions depending on the severity and nature of the breach:

1. Temporarily suspend access to your account while we investigate.
2. Withhold or freeze funds pending the outcome of an investigation.
3. Cancel or void bets, transactions, and winnings if we determine they resulted from prohibited activity.
4. Close or terminate your account with or without notice and forfeit funds where required by law or by the circumstances of the breach.
5. Report incidents to law enforcement or regulatory bodies if criminal activity is suspected.

Our investigations use transactional logs, game provider records, authentication histories, and any documents you provided. We will publish findings to you where appropriate and permit reasonable appeal steps.

Dispute Resolution and Complaints

If you have a complaint about any decision we make, contact our support team in the first instance. We commit to acknowledging complaints quickly and providing a clear escalation path. Typical steps are:

1. Submit a written complaint to support with relevant evidence.
2. Receive an acknowledgment and case reference number within a defined timeframe.
3. If unresolved, escalate to a senior case manager for further review.
4. Where applicable and available, use independent dispute resolution handled by an agreed third party or regulator.

We will provide details for escalation and independent review if required by the applicable regulatory framework.

Changes to These Rules

We may amend these Rules & Terms from time to time. We tested how changes are communicated and observed the following practices:

• We will publish updated terms on this page.
• We may notify players of material changes via email or site notifications.
• Changes become effective on the date specified in the updated terms; continued use of the platform after the effective date signifies acceptance of the amended terms.

Summary Table — Quick Reference

Player Rights and Responsibilities

We tested multiple real-case scenarios and recommend players understand their rights and responsibilities:

• Right to a fair and auditable account and transactional history.
• Right to clear explanation for any account action taken by The Pokies 114.
• Responsibility to maintain accurate contact and identity details.
• Responsibility to comply with all applicable laws in the player’s place of residence.

Contact and Support

If you need help, our support team is available via the site support channels. When contacting us include your account ID and as much detail as possible about the issue. For complaints and investigations, include screenshots, transaction IDs, and timestamps where relevant.

Final Notes from Our Tests

In our hands-on review of The Pokies 114 we found that the platform provides clear guidance on the majority of operational aspects covered in these Rules & Terms. Verification and payout processes worked as described when correct documentation was supplied. Bonus and wagering rules are enforced and clearly communicated on each promotion, and we observed robust protections against common fraud and abuse scenarios. However, as with any online gaming operator, outcome investigations may require time and cooperation; please respond promptly to verification requests to avoid delays.

By continuing to use The Pokies 114 you confirm that you have read, understood and accepted these Rules & Terms. If you do not agree with any part of this document stop using the platform and close your account immediately.

Effective Date: These Rules & Terms are effective from the date published on this page. We reserve the right to change, suspend, or remove any part of the services, and these Rules & Terms may be updated from time to time without prior notice. Your continued use of The Pokies 114 after any amendment constitutes acceptance of those amendments.

Thank you for taking the time to read our Rules & Terms. We strive to provide a safe, fair and enjoyable gaming experience and are committed to resolving issues promptly and transparently.